Privacy Policy
How BuildFix Mauritius collects, uses, and protects your personal information when you use our Mauritius home-services marketplace.
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1.Introduction
BuildFix Mauritius (“BuildFix”, “we”, “us”, or “our”) operates an online marketplace that connects customers seeking home and property services with independent service providers in Mauritius.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you. By using www.buildfixmauritius.com, submitting a service request, or registering as a provider, you acknowledge this policy.
We process personal data in line with applicable Mauritius data-protection principles and industry good practice for marketplace platforms.
2.Information We Collect
From customers
- Name, phone number, and WhatsApp number when you submit a service request
- Service needed, location/area, urgency, job description, and optional photos
- Messages exchanged through BuildFix coordination or relay features
- Technical data such as browser type, device, IP address (approximate), and pages visited
From providers
- Account details: name, email, phone/WhatsApp, password (stored hashed)
- Business profile: business name, services/specialties, regions, experience, portfolio photos
- Verification documents you upload (for example BRN or incorporation proofs)
- Subscription, billing period, and payment-proof uploads for paid plans
- Activity related to job matching, responses, and account status
Collected automatically
- Cookies and similar technologies (see our Cookie Policy)
- Usage analytics if you consent to non-essential cookies
- Log data needed to keep the platform secure and reliable
3.Why We Collect Information
- To match customers with suitable verified providers
- To create and manage provider accounts and subscriptions
- To send service updates, match notifications, and support messages (often via WhatsApp or email)
- To verify provider identity and improve trust and safety
- To prevent fraud, abuse, and platform misuse
- To improve the product, fix bugs, and measure performance (where permitted)
- To comply with legal obligations applicable in Mauritius
4.How Information Is Used
We use your information only for operating the BuildFix marketplace and related support. We do not sell your personal data.
- Operating matching, messaging, and profile features
- Communicating about your request, registration, or account
- Showing relevant provider profiles and service information
- Processing subscription status and reviewing payment proofs
- Enforcing our Terms & Conditions and Provider Policy
- Generating aggregated, non-identifying statistics about demand and supply
5.Data Sharing
BuildFix is a marketplace connector. When a customer chooses to contact a matched provider (or when coordination requires it), limited job and contact details may be shared between the customer and that provider so they can arrange the work.
- Service providers only receive details needed for a specific match or job conversation
- Infrastructure vendors (hosting, email, storage, analytics) process data on our behalf under contractual safeguards
- We may disclose information if required by law, regulation, or valid legal process in Mauritius
- We may share information to protect the rights, safety, or property of BuildFix, users, or the public
- We do not sell personal information to third-party advertisers
6.Data Security
We use reasonable technical and organisational measures to protect personal data, including HTTPS, access controls, and hashed passwords for provider accounts. No online service can guarantee absolute security; please keep your login credentials confidential.
7.Data Retention
We retain personal data only as long as needed for the purposes described in this policy, including providing the service, resolving disputes, enforcing agreements, and meeting legal or accounting requirements. When data is no longer required, we delete or anonymise it where practicable.
9.User Rights
Depending on applicable law, you may request access to, correction of, or deletion of your personal data, or ask questions about how we process it.
- Email fixitmauritius@gmail.com with the subject “Privacy request”
- Include enough detail for us to identify your account or request (for example ticket ID or registered email)
- We may need to verify your identity before fulfilling certain requests
10.Children's Privacy
BuildFix is intended for adults seeking or offering professional home and property services. We do not knowingly collect personal information from children under 16. If you believe a child has provided us data, contact us and we will take appropriate steps to remove it.
11.Third Party Services
Our platform may use reputable third-party services for hosting, file storage, email delivery, WhatsApp messaging, payment-proof intake, and optional analytics. Those providers process data only to help us run BuildFix and are required to protect it appropriately.
WhatsApp and other messaging apps are governed by their own privacy policies when you communicate outside BuildFix-controlled channels.
12.Contact Information
For privacy questions or requests, contact BuildFix Mauritius:
- Email: fixitmauritius@gmail.com
- WhatsApp: +230 5454 9671
- Website: www.buildfixmauritius.com
- Address: Mauritius (online marketplace — no walk-in office)
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