Trust & Safety
Simple rules to keep BuildFix reliable, fair, and professional for everyone.
The flow
How BuildFix works
Four simple steps — from request to a coordinated visit.
- 1
Request a service
Tell us what you need, where, and how soon.
- 2
We recommend the best pro
BuildFix selects a verified professional near you and sends their profile on WhatsApp — usually within minutes when someone is available.
- 3
You review and connect
Tap Contact Provider when ready, or request another pro (up to 2 swaps).
- 4
Visit coordinated
BuildFix helps align the appointment on WhatsApp once you're connected.
For homeowners
Customer guidelines
A few habits that keep jobs smooth for everyone.
Submit genuine requests
Describe the real job so pros can prepare properly.
Respect confirmed visits
Be available at the agreed time or message early if plans change.
Communicate clearly
Share access details, photos, or updates when helpful.
Confirm completion honestly
Mark jobs done only when the work you requested is finished.
For professionals
Provider guidelines
Professional standards that protect your reputation on BuildFix.
Respond within expected time
Quick replies keep customers confident and jobs active.
Only accept available jobs
Accept when you can actually take the work — avoid ghosting.
Keep it professional
Polite, clear WhatsApp messages reflect well on everyone.
Flag delays early
If you're running late, say so — customers appreciate honesty.
Expected response windows
Soft targets to keep coordination moving — not strict penalties.
High urgency
15–30 min
Normal
30 min – 1 hr
Low / flexible
3–12 hrs
Matching
Fairness & matching
Transparent behaviour — without complicated jargon.
Fair rotation
We spread opportunities so active pros in your area get a fair turn.
Area & availability
Matching considers your location, service type, and who's actually free.
Urgent requests first
When timing matters, we prioritise faster coordination — without skipping quality.
Your data
Privacy & contacts
We keep coordination safe and respectful.
Contacts after confirmation
Personal numbers aren't shared until a pro accepts and coordination begins.
We coordinate first
BuildFix helps align timing and updates before the visit — less back-and-forth for you.
WhatsApp at the centre
Most updates and replies happen on WhatsApp — simple and familiar in Mauritius.
Reviews & trust
Honest feedback helps great pros stand out across Mauritius.
- Reviews open only after a completed service.
- Fake or spam reviews aren't allowed — we keep feedback useful.
- Reliable pros earn better visibility over time.
Help
Common situations
Calm, clear answers when things don't go perfectly.
How does BuildFix help promote my business?
BuildFix helps service providers grow their business by connecting them with customers actively looking for services in their area or islandwide. Instead of spending time and money on advertising, providers receive relevant customer requests based on their service category, skills, and location. Similar home-service marketplaces use matching systems, provider profiles, reviews, and verification badges to help professionals attract more customers and build trust.
Ways BuildFix promotes your business:
- Your business profile is visible to customers searching for your services.
- Customer requests are matched to your category and region.
- Verified Provider badges increase customer trust.
- Customer reviews help build your reputation.
- Featured listings can increase visibility.
- SEO and Google visibility through service pages.
- WhatsApp and email notifications for new leads.
- Portfolio and project photos showcase your work.
- Repeat customers can contact you again through the platform.
Why did a provider receive a request outside their region?
To help customers find available providers faster, BuildFix may offer opportunities in nearby areas based on the provider's travel preference.
Can providers choose where they work?
Yes. Providers control their primary regions and travel preferences in their dashboard.
What happens if no provider is available?
BuildFix automatically expands the search area — nearby towns, then district, then willing-to-travel providers — and keeps you updated on WhatsApp.
No provider available yet?
Your request stays active. We keep searching nearby, notify more pros, and message you with updates — you're never left wondering.
Provider not responding?
We send gentle reminders first. If a pro goes quiet after accepting, we reopen matching and find backup help automatically.
Appointment delayed?
Message the pro on WhatsApp or reply to BuildFix. Honest updates on both sides prevent misunderstandings.
Still coordinating?
BuildFix is actively managing your ticket. You'll get WhatsApp updates as soon as there's progress — no need to resubmit.
Need help from our team?
Email or WhatsApp us — we're here for customers and providers across Mauritius.
Ready when you are
Whether you need help at home or want to grow your trade business, BuildFix keeps things simple and professional.