For providers

Provider Policy

Simple rules that keep BuildFix trusted for customers and fair for professionals.

Version 2026-07-02 · Effective July 2026

In short

Be professional, responsive, and honest.
Protect customer privacy and contact details.
Keep your profile accurate and deliver the work you accept.
Reviews must reflect real completed jobs.
Repeated complaints, no-shows, or policy breaches can lead to suspension or removal.

1.Your role on BuildFix

BuildFix connects customers with independent service professionals. You are not an employee of BuildFix.
You decide which jobs to take, your prices, and how you deliver the work.
BuildFix helps with matching, coordination on WhatsApp, and trust tools — not supervising your workmanship.

2.Professional conduct

Treat customers politely and communicate clearly on WhatsApp.
Show up at agreed times, or message early if you are delayed or cannot make it.
Only take jobs you can actually complete with the skills listed on your profile.
Do not harass, discriminate, or use abusive language.

3.Leads & communication

Respond to customer connections within a reasonable time — slow or repeated no-shows hurt your visibility.
Do not share customer contact details publicly or use them for unrelated marketing.
If a job is not right for you, use BuildFix flows (or tell the customer clearly) instead of going silent.

4.Customer privacy

Customer phone numbers are shared only after they choose to contact you through BuildFix.
Use customer information only to complete the requested service.
Do not add customers to mailing lists or sell their details.

5.Pricing & payments

Agree scope and price with the customer before starting work when possible.
Job payments are between you and the customer — BuildFix subscription fees are separate from your service charges.
Be honest about quotes, extras, and materials. Surprise charges damage trust.

6.Subscriptions

Subscription fees are non-refundable once a plan has been activated.
BuildFix provides visibility and access to customer enquiries but does not guarantee a specific number of leads, enquiries, or jobs.

7.Accurate profile & verification

Keep your services, skills, areas, and contact details up to date.
Only upload real photos, documents, and business registration proof that belong to you or your company.
Registered Business and Verified badges are shown only after BuildFix review — do not misrepresent your status.

8.Reviews & reputation

Customers may rate you after a completed job coordinated through BuildFix.
Do not pressure customers for positive reviews or post fake feedback.
Strong ratings and reliable service improve how often you are recommended.

9.Provider standards & account safety

To ensure a safe and reliable experience for all users, BuildFix applies strict provider guidelines.

10.Account suspension & ban policy

Providers may be suspended or permanently removed from the platform if:
Multiple verified customer complaints are received.
Fraudulent, misleading, or low-quality service is reported.
Repeated no-shows or job abandonment occurs.
Abuse, harassment, or unprofessional conduct is identified.
Any misuse of the platform or violation of terms is detected.

11.Quality control

We actively monitor service quality to maintain trust between customers and providers.

12.Fair review process

Before any ban or suspension, providers may be reviewed to verify claims and ensure fairness.

13.Policy updates

We may update this policy as the platform grows. The version and date are shown at the top of this page.
Continued use of BuildFix after an update means you accept the revised policy.
Material changes may require you to accept again before receiving new leads.

By registering as a provider, you confirm you have read and agree to this policy. Questions? See our Trust & Safety page or email fixitmauritius@gmail.com.

Continue registration